Refund and Cancellation Policy

This policy explains how to cancel a Seopotion subscription, when you get your money back, and how refunds are paid. It forms part of the Terms of Service.

In one paragraph: subscriptions renew automatically until you cancel. You can cancel any time, from your billing settings, and keep access until the end of the period you already paid for. If Seopotion isn't right for you, ask for a refund within 14 days of your first payment and we will refund it in full. After those 14 days, payments for the current period are not refundable — cancelling stops future charges instead.

1. Who you are buying from

Purchases are processed by Lemon Squeezy (Lemon Squeezy, LLC), which acts as the merchant of record and reseller for Seopotion. This means Lemon Squeezy is the seller for the payment transaction: it charges your payment method, issues your invoice, handles VAT, and executes refunds back to your original payment method.

You do not need to contact Lemon Squeezy yourself. Send refund and cancellation requests to support@seopotion.co and we will handle them.

2. Cancelling your subscription

You can cancel at any time, with no cancellation fee and no minimum term beyond the billing period you are in.

How to cancel:

1. Sign in and go to Billing in the application.
2. Open the customer portal and select Cancel subscription.
3. You will receive a confirmation email from Lemon Squeezy.

If you cannot access the portal, email support@seopotion.co from the address on your account and we will cancel for you.

What happens when you cancel:

• Your subscription stops renewing; no further charges are taken.
• You keep full access until the end of the period you already paid for. A monthly plan cancelled on day 3 still runs to day 30; an annual plan cancelled in month 2 still runs to month 12.
• At the end of that period the workspace reverts to the free tier: you can still sign in and view your dashboard and previously generated content, but paid features stop.
• Cancelling by itself does not trigger a refund. If you want your money back, see clause 3 or 4.
• Content already generated and published to your own site stays yours and stays published. We recommend exporting anything you want to keep before access to paid features ends.

To close your account and delete your data entirely, rather than just cancel billing, email support@seopotion.co — see the Privacy Policy, clause 10, for retention periods.

3. Statutory right of withdrawal

If you are a consumer — a natural person acting outside your trade, business, craft or profession — you have a statutory right to withdraw from a distance contract within 14 days, without giving any reason. That right comes from Directive 2011/83/EU if you are resident in the European Union, and from Turkish Law No. 6502 and the Distance Contracts Regulation if you are resident in Türkiye.

• The withdrawal period ends 14 days after the day the contract was concluded, which is the day your subscription started.
• To withdraw, send us a clear statement of that decision at support@seopotion.co before the period expires. You may use the model withdrawal form in the annex to this policy, but you do not have to.
• We will reimburse all payments received from you within 14 days of being informed, using the same means of payment you used, at no cost to you.

Immediate access and the effect on withdrawal. Seopotion is supplied as a digital service that starts immediately. Under Article 16(m) of the Directive, the right of withdrawal is lost for digital content supplied immediately where you gave prior express consent and acknowledged losing the right; for digital services, Article 16(a) allows a trader to charge for the proportion supplied before withdrawal.

We do not rely on either of those exceptions. Our 14-day money-back guarantee in clause 4 gives you a full refund within the first 14 days regardless of how much of the Service you used — a better outcome than the statutory minimum. Your statutory rights are unaffected and remain available to you.

This clause applies only to consumers. Business customers are covered by clause 4.

4. 14-day money-back guarantee

This guarantee is our contractual commitment and applies to all customers, consumers and businesses alike.

What is covered: if you are not satisfied, request a refund within 14 days of your first payment on a new subscription and we will refund that payment in full. You do not need to justify the request, and we do not deduct for articles generated or features used during that period.

What is not covered:

• Payments after the first 14 days. Once the 14-day window has passed, the payment for the current billing period is non-refundable. Cancelling stops future renewals; it does not refund the period you are in, and there is no pro-rata refund for unused time.
• Renewal charges. The guarantee applies to the first payment of a new subscription, not to monthly or annual renewals.
• Plan upgrades and downgrades. Changing plan mid-period is prorated by Lemon Squeezy at the time of the change; the change itself does not restart the 14-day window.
• Repeat use. The guarantee is available once per customer. Subscribing again after a refunded subscription does not open a new window.
• Accounts terminated for breach. No refund is due where we terminate for a material breach of the Terms of Service, including the Acceptable Use clause.
• Third-party costs. Amounts you paid to other providers — your hosting, CMS, domain, advertising spend — are not ours to refund.

Exceptions where we do refund outside these rules:

• Billing errors. Duplicate charges, charges after a valid cancellation, or a charge at the wrong amount are refunded in full as soon as we confirm them, regardless of timing.
• Service failure. If a defect on our side prevents you from using core paid features for a sustained period and we cannot fix it, contact us — we will refund the affected period at our discretion, and this is in addition to your statutory rights regarding the conformity of digital services under Directive (EU) 2019/770.
• Termination by us for convenience. If we terminate your subscription for convenience under clause 16.3 of the Terms, we refund the unused portion of any prepaid period on a pro-rata basis.

5. How to request a refund

Email support@seopotion.co from the email address on your account, with:

• the reason for the request (optional within the 14-day window, helpful for us),
• the workspace or website the subscription is for.

What happens next:

Refunds always go back to the original payment method. We cannot refund to a different card, account or person, and we do not issue cash or bank-transfer refunds in place of a card reversal.

If a refund is approved, the subscription is cancelled at the same time and paid features end immediately.

6. Failed payments and involuntary cancellation

If a renewal charge fails, Lemon Squeezy will retry it and notify you. During that period we may restrict paid features. If payment still has not succeeded after the retry cycle, the subscription ends and the workspace reverts to the free tier. Your data is retained under the Privacy Policy, so resubscribing restores access.

7. Price changes

We give at least 30 days' notice by email before any price increase affecting your subscription, and the new price only ever applies from your next renewal. If you cancel before that renewal date, you are never charged the new price. A price increase does not open a new refund window on payments already taken.

8. Chargebacks

Please contact us before disputing a charge with your bank or card issuer — almost every issue is resolved faster by email. Opening a chargeback usually causes the payment provider to suspend the subscription immediately, and we may suspend the workspace while the dispute is investigated. Where a chargeback is raised on a charge that was validly due, we reserve the right to recover the amount and any associated fees, and to decline future subscriptions.

9. Changes to this policy

We may update this policy. The version in force when you subscribe, or when you renew, governs that payment. Material changes are announced at least 30 days in advance by email or in-app notice. The current version is always published at seopotion.co/refund-policy.

10. Contact

• Deniz Yazagan, sole trader, trading as "Seopotion"
• Address: Bengi Sokak 8/1, Erenköy, Kadıköy, Istanbul, Türkiye
• Refunds, cancellations and withdrawal notices: support@seopotion.co

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Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Consumers in the EU are not obliged to use it.)

To: Deniz Yazagan, Bengi Sokak 8/1, Erenköy, Kadıköy, Istanbul, Türkiye, support@seopotion.co

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):

Ordered on (*) / received on (*): ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.